Refund policy

Return Policy

Summary of Return Rules

  • Returns accepted within 14 days of receiving your item

  • Customers provide return shipping

  • No restocking fee

  • No returns on final sale items

Return Policy Details

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • Your item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging.

  • You must provide a receipt or proof of purchase.

Starting a Return

To start a return, contact us at solo@solo-solo-solo.com.

Returns must be sent to:
Tesselschadeplantsoen 5
Driehuis NH, Noord-Holland 1985HM, Netherlands

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.

Items sent back without requesting a return first will not be accepted.

You can always contact us at solo@solo-solo-solo.com for any return questions.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We do not accept returns for:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

Sale items and gift cards are non-returnable.

If you have any questions about your specific item, please contact us.

Exchanges

The fastest way to get what you want is to return the item you have and make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification.

The item must be in the same condition as received: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and confirm if your refund is approved.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at solo@solo-solo-solo.com.

=== CHARGEBACK DISPUTE TERMS ===

By requesting a refund or placing an order, you agree to the following mandatory chargeback and dispute resolution terms:

CHARGEBACK PROTECTION & MANDATORY DISPUTE RESOLUTION POLICY

https://www.solo-solo-solo.com › pages › chargeback-policy

Last updated: 31 July 2025

By completing your purchase with SOLO CLOTHING LLC, you agree to the terms below. These terms are designed to protect both parties—but they are also designed to eliminate abuse. Disputes must follow this process. If you skip it, we will respond with full legal force and platform protections.

1. PRE-CHARGEBACK CONTACT REQUIRED (MANDATORY)

Before contacting your bank or card issuer for any dispute, you must:

  • Email solo@solo-solo-solo.com or text/call +31 6 24825797

  • Provide your full name, order number, and detailed explanation

  • Give us 14 days to resolve the matter in good faith

We take service seriously. If we mess up, we fix it. But bypassing this process opens you up to counterclaims.

2. ZERO TOLERANCE FOR FRIENDLY FRAUD

Filing an “unauthorized” chargeback after receiving your item = fraud.
If you do this, we may:

  • Permanently ban your account

  • Submit your data to Ethoca/Verifi (used by all major banks)

  • Report fraud to authorities if required

  • Recover all direct losses, including shipping, product cost, and chargeback processing fees

We log everything: device info, geolocation, delivery confirmation, timestamps, and communication records. If you lie, we prove it.

3. SHIPPING = COMPLETION OF SALE

  • Orders shipped to the address you provide are considered fulfilled once marked “Delivered” by the carrier

  • We take photos, retain tracking metadata, and compare carrier weight vs order weight

  • If you claim “I never got it,” and the scan shows delivered, the burden of proof is on you

We assist with lost or stolen packages—but lies will be treated as fraud.

4. REFUNDS & RETURN WINDOWS

We do right by honest customers. Our refund terms:

Issue Action Window
Wrong size or fit Exchange or store credit 14 days
Defective/damaged Full refund or replacement 14 days
Package never scanned as delivered Full refund 15 days after ETA
Changed mind Store credit only 14 days

All returns must be unworn, unwashed, and returned with tags. Shipping costs are only refunded when we’re at fault.

5. LEGAL TERRITORY & ACTION

  • All transactions are governed by the laws of Florida, USA

  • Any action must be filed in Pinellas County, Florida

  • Either party may choose binding arbitration (JAMS or AAA)

  • Frivolous or fraudulent claims may result in civil recovery of damages

  • SOLO CLOTHING LLC reserves the right to pursue legal action for abuse of the dispute system

6. BILLING TRANSPARENCY

Charges will show on your statement as:
“SOLO CLOTHING LLC” or “SOLO-SOLO-SOLO.COM”
Unrecognized transaction disputes will not be tolerated if this matches your receipt.

7. CONTACT FOR DISPUTES

SOLO CLOTHING LLC
7901 4th Street North, #27462
St. Petersburg, FL 33702, USA
Email: solo@solo-solo-solo.com
Phone: +31 6 24825797